Dear Erge K., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our sincerest apologies regarding misunderstanding via reservation process. As you requested corporate rates my colleagues asked you to send us the e-mail as only reservation department is allowed to confirm them. Regarding the delay for the breakfast, [...]Dear Erge K., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our sincerest apologies regarding misunderstanding via reservation process. As you requested corporate rates my colleagues asked you to send us the e-mail as only reservation department is allowed to confirm them. Regarding the delay for the breakfast, please accept our apologies. We do hope that it didn't affect your plans much. All information provided in public areas and guest rooms are in Latvian and also English. Could you please let me know which information was only in Latvian so we could check it and change it? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one ans there won't be any unpleasant situations. Sincerely, Lana Grinberga Front Office Managerwww.accorhotels.com
